Returns & Exchanges Policy
Return Policy:
The purpose of Just White Shirt’s existence is to make you satisfied with our quality products.
For any reason if you are not satisfied with our products that you have purchased from us you are most welcome to return them to us within the period of 15 days, we show no hesitation in accepting a return of unworn and unaltered items for a store credit or exchange. All Sale/Clearance items and undergarments are FINAL SALE and cannot be returned or exchanged.
Web Customers must return products if they are not satisfied within a period of 30 days, we offer a money back guarantee which is valid till 30 days from the date of order. All Sale/Clearance items and undergarments are FINAL SALE and cannot be returned or exchanged.
You can simply send us the items back with a note for either a new item number for the exchange or a request for store credit.
As soon as we get original receipt from your end along with the returns, we will right away credit your amount to the actual form of payment.
Please note all sale-able merchandise should carry an original receipt, if in any case you are unable to provide us with your original receipt, returns will not be entertained.
Defect Warranty:
Just White Shirts may replace or refund merchandise with a justifiable manufacturer defect.
Returns on Made to Measure:
Made to Measure Shirts are 100% guaranteed to ensure you the satisfaction you desire and if in case of you’re not fully satisfied and need an exchange or a refund we would love to help you out with all your queries.
Kindly note we cannot exchange or refund altered goods.
Retail Stores Returns & Exchanges:
At your own convenience you can also return or exchange merchandises to any of Just White Shirts store in Canada.
For our customers in US, merchandise must be returned via shipment, you can receive your full refund back on returning your PayPal purchase by mail.
Our Mailing Address:
Customer Care Division,
Just White Shirts,
5 Karl Fraser Road.
Toronto, ON. M3C 0E7
Tel: 416-447-2907
For further information please call our customer service at 1-800-221-8595 or email us at info@justwhiteshirts.com
